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Docs : User Manual : Live Chat

Live Chat

Overview

Live Chat allows you to create a chat channel that you can embed on your own website and service with your own live operators. You can also add a bot to your channel to learn from your operators, and service requests when no operators are available.



Creating

You can create your own live chat channel from the browse live chat page. To create a live chat channel, just give it a name, description, and category to categorize it under. You can either make the live chat channel private and choose who can access it, or make it public and accessible by anyone.




Properties

Properties Description
Channel Name Enter a channel name.
Channel Type The channel can either be a chat room that allows multiple users to chat with each other, or one on one channels where users are queued to chat with an administrator.
Description Optional description.
Details You can enter optional additional information.
Disclaimer You can enter optional legal information.
License Optional license to release the channel and all of its content under.
Website If this channel has its own website, you can enter it here.
Website Subdomain (or domain) You can choose a subdomain to host your channel's own website, or give a domain that you have registered and forward to this server.
Categories Comma separated list of categories to categorize the channel under.
Tags Optional comma separated list of tags to tag the channel under.
Private A private channel is not visible to the public, only to the user and users grant access.
Hidden A hidden channel is not displayed in the browse directory.
Access Mode Define who can access this channel.
Fork Access Mode Define who can fork(copy) this channel.
Content Rating Rate the channel.
Video Access Define who can broadcast video in this channel.
Audio Access Define who can broadcast audio in this channel.
Ad Code You can display ads on your channel's pages.

Embedding

You can embed your live chat channel or chat room on your own website or blog just by adding some simple html to your site. You are free to embed your own channels for personal, or commercial purposes.





Properties

Properties Description
Subdomain (or domain) You can choose a subdomain to host your own chat website, or give a domain that you have registered and forward to this server's ip address.
Embedding Type Choose an embedding type.
Landing Page Choose a loading page.
Caption The text on the button or link.
Guest User Guest user to connect as.
Password Password for guest user (not secure).
Token Token for guest user.
Style Sheet The CSS style sheet or CSS to customize the page.
Banner HTML An HTML script or page to embed as the page banner.
Footer HTML An HTML script or page to embed as the page footer.
Width The width (in pixels) of the frame, window, or box.
Height The height (in pixels) of the frame, window, or box.
Offset The offset (in pixels) of the box from the side.
Location Choose a location side.
Color The color to use for the button or link.
Background Color The background color to use.
Prompt The text prompt to use in the input (default is 'You say')
Send The text for the send button (default is 'Send')
Ask for Contact Info Ask the user for their contact information before connecting.
Chat Log Show the chat log.
Online Users Show the online users.
Chat Bubble Print chat message in chat bubble.
Login Banner Choose if login banner should be displayed.
Facebook Login Choose if facebook login option should be provided.
Show Title Choose if the channel's title should be displayed.
Backlink Choose if a backlink to Bot Libre should be displayed (requires Bronse account).
Show Ads Choose if the channel's ad show be displayed.

Settings

The settings page lets you configure your channel including linking an automated chat bot agent to service your channel, and configuring your welcome and status messages.


Messages

Properties Description
Welcome Message Welcome message for your bot.
Status Message Status message for your bot.

Automated Chat Bot Agent

Properties Description
Bot Choose the bot to monitor the channel from the list of your bot.
Bot Mode The bot can be configured in three different modes: Listen Only,Answer Only, or Answer and Listen, which define how the bot will participate in the conversation.

Email

Properties Description
Email Address Email Address.
User User name.
Password User password.
Protocol Protocol specifies interactions.
SSL Creates a secure connection.
Incoming Host Incoming host name.
Incoming Port Incoming port number.
Outgoing Host Outgoing host name.
Outgoing Port Outgoing port number.
Email Chat Log Topic
Send test email


Chat Logs

The chat logs tab allows you to monitor your channel.

Properties

Properties Description
Search Search type.
Duration Duration of time.
Filter Filter the results to only include messages containing the filter text.

Toolbar

Icon Property Name Description
Select Select all of the messages.
Delete Delete the selected messages.


Analytics

Theanalytics tab allows you to view your channel's analytics in the form of charts and tables. You can view your live chat channel charts for a duration period of either the current week, current month, or all time by selecting a duration period from the duration drop down select. You can group your channel's analytics either by day, week, or month by selecting a group from a group by drop down select.

Properties

Properties Description
Duration Displays a graph for a given period of time. User can choose duration of the graph to be displayed for either week, month, or everything.
Group By Groups graph data either by day, week, or month.

Analytics Table

The analytics table displays your channel's analytics data. The data in the table is graphed in a chart above. You can view your channel's analytics inside table by sorting it in either increasing or decreasing order by clicking on table column's title.



See Also